Enterprise 2.0 Internal Evangelist of the Year

Internal Evangelist of the Year 2009

On Tuesday, November 3, 2009 I was honored to receive The 2.0 Adoption Council‘s inaugural Internal Evangelist of the Year award at the Enterprise 2.0 conference in San Francisco.

This was a great moment for me personally, but more importantly a great moment for CSC. At a time when few large case studies exist of companies making progress in large-scale Enterprise 2.0 deployments, CSC was able to demonstrate its thought leadership in this new area. We now are in the forefront of this area with the likes of Lockheed Martin, EMC and Booz Allen Hamilton in taking advantage of these newer type of tools enabling greater collaboration, collapsing time zone and distance barriers.

In just 20 weeks, our C3:Connect. Communicate. Collaborate. pilot achieved 25,000 registered users and over 2000 groups of interest. The metrics and user anecdotes from this pilots were so convincing that the pilot proved to be a successful 5th stage in our business case ensuring the continuity of the platform from pilot to full enterprise program.

Andre McAfee

This award was introduced at the Enterprise 2.0 Conference by e2 Moderator – Andrew McAfee, Center for Digital Business, MIT Sloan School of Management, Principal Research Scientist.

He coined the phrase “Enterprise 2.0” in a spring 2006 Sloan Management Review article to describe the use of Web 2.0 tools and approaches by businesses. He is also a blogger about Enterprise 2.0 and his book Enterprise 2.0 will be published in 2009 by Harvard Business School Press.

4074030444_a805046ae3_mPresenting the Award itself and a token gift was speaker – Robert Brown, SVP of Client Services, Jive Software.

In my acceptance speech I recognized the tremendous executive sponsorship we had behind this program and recognized Lem Lasher, John Glowacki, Ralph Pacheco, Dave Bogan, and Judy Annett-Donnelly for their sponsorship, guidance and support for this effort.

And of course, the success of our work at CSC would not have been possible without the hard work and dedicated efforts of our core team members John Chambers, John Macioci,Don Henn, our global advocates, and C3 lifeguards who worked so hard with us over the months to make the adoption of this program a success and beneficial to our employees.

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Other Media from this Enterprise 2.0 Award Event

About The 2.0 Adoption Council

The 2.0 Adoption Council is a collection of managers in large enterprises that are charting the course for Enterprise 2.0 adoption in companies with 10,000 employees or more. As “internal evangelists” we all share a common enthusiasm for bringing a new way of working to our representative companies. The “Internal Evangelist” (IE) has to carefully balance the needs of the business with an incredible responsibility to drive change in the organization with tools and practices that are outside of the comfort zone of most large enterprise employees, not to mention the pockets of organizational resistance predisposed to preserving Enterprise 1.0.

I am honored to network with awesome professionals from major enterprises. I have already learned so much from my council members and find it an incredible opportunity to ask and answer questions on adoption practices. I encourage new evangelists to get involved with the Council.

About the Internal Evangelist Award

One member of the 2.0 Adoption Council will be selected to exemplify the tenacity, courage, and sheer energy it takes to inspire a large enterprise to embrace the principles and practices of Enterprise 2.0. The award will be announced at the Enterprise 2.0 Conference in San Francisco.

“…the job of the internal evangelist is far, far more difficult. These folks toggle between fighting the good fight every day and then slipping uneasily into a sort of DMZ where they can peek out into the broader community for support and the rejuvenation they need to go on fighting another day. It’s often a thankless job with no clear roadmap for advancement, yet the majority of them do it because they believe in the principles of the 2.0 movement. I celebrate them!”

Photos above

All photo credits above (c) Alex Dunn http://www.flickr.com/photos/adunne/tags/enterprise20conferencesanfrancisco2009/

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CSC’s C3 Reaches Milestone In User Registrations

In just under 12 weeks of release, CSC’s “C3: Connect | Communicate | Collaborate” environment reaches a significant user registration milestone 22% user registrations, or 20,000 employees. At some point, I may make more stats more public, but we are certainly hearing great things from our users.

I am shocked every day when I boot up my computer at the passion our employees have for what we have provided. And I am grateful we have good early adopters, evangelizing this new capability and taking our experiment viral. I get elated when I see a new executive or ‘group president’ start blogging. And I am honored to have the executive sponsorship for this program that we do, who really understand why this is a core competency for our company and our employees.

And I am jazzed to start my day with testimonials like the following:

Not sure if anyone has told you personally, Lately!... Thanks so much for bringing C3 to CSC! I have been a long-time proponent of embracing Web 2.0.... As a "Digital Immigrant", I am just simply 'Proud 2 B CSC!'... Honored to see all of the "Digital Natives" take the baton and guide us in to Cyberspace! Proud 2 B CSC!  ~ Victor Malloy, CSC

2009 Speaking Engagements

I am pleased to announce that I will be speaking at JiveWorld’09 in San Francisco this coming October.  The JiveWorld site now has the agenda posted as well as speaker profiles online.

I am excited to be talking about two things I care a lot about:

  • 4 Steps to Secure Management Support for your SBS Initiative: CSC Case Study (Session)
  • Creating and Managing Demand for Jive SBS Employee Communities (Panel)

Now that I’m about a year into our own internal effort, I look back and wish that I had better case studies on both the topics above. My goal is to share the lessons we learned, things that worked well, things that we might have done different, all with the intent of helping the new wave of Enterprise 2.0 Evangelists on their way with their own deployments.

I have submitted these topics as well for Enterprise 2.0 in San Francisco (coincidentally the week following JiveWorld’09) but I have not yet been confirmed. Watch my blog for an update on other places you can hear our case study live.

CSC Announces “C3: Connect | Communicate | Collaborate.”

CSC just released “C3: Connect | Communicate | Collaborate”, a pilot program in enterprise social collaboration — linking people to people and people to groups.

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As program lead, it’s gratifying to see the fruits of our yearlong effort in making the business case and planning for this moment. The main themes behind C3 are as follows.

Connect.

Employees will be able to connect with colleagues — time zones and distance will no longer be barriers to doing one’s job efficiently. Employees will be able to create and edit profiles, connect with each other, and have robust search and expert location tools.

Communicate.

Employees will be able to communicate with colleagues anywhere in the world to share what one knows or thinks. Employees will also be able to create personal blogs, group blogs, documents and discussions to share news or content with group members.

Collaborate.

Employees can collaborate and get work done with team members in the pursuit or support of client work. Employees will be able to locate or create groups along business topics or projects. They will also be able to join discussions or ask for help from colleagues across CSC. More importantly, collaborating on content and documents has never been easier.

And Finally, Make C3 Work For You.

With C3, employees can decide how they prefer to stay on top of community updates by customizing activity feeds, receiving email subscriptions or using RSS feeds. In C3, employees are now in control and can receive a 360-degree view of what’s happening.

We are exctied to invite our global employees shape the future of social collaboration and networking at CSC as they Connect, Communicate, and Collaborate with C3!

Work Life Balance. Does it Exist?

This past April a former colleague of mine commented on my Facebook wall “You’re still working hard, I see”. Gasp! Really – she noticed that just from my status postings?!

And of course, I could have just as easily called this posting “My husband is a work-widower”. But then I’d have to explain that he can’t complain since he’s a retail manager, and he himself works way too much.

Anyway, I worked with this woman 20 years ago (no, I’m not that old!) when I started my career at Lotus. I had a great office overlooking the Charles River with an awesome, incredible view of Boston. And she’s right. Too often I did see the Boston city lights reflect on the Charles River at night from my office.

I guess there’s a part of me that would like to think I’m not that same workaholic I was back then. But this recent program, and her comment, has made me reflect on the harsh reality – I haven’t changed that much. (What’s that program you ask? Well it’s bringing the reality of Enterprise 2.0 to our company, of course!)

And here’s where I guess I feel I need to justify my action.

Back then I worked for a company that was defining markets that didn’t exist.

They were building products to meet problems businesses (or individuals) didn’t even know they had. They were coining the market ‘groupware’ before any business cared about software that brought teams together (ok, now we have fancier terms like collaboration tools or social software or Enterprise 2.0!).

I was a business lead in getting these tools to work for our global teams. (And funny, as ‘global’ as Lotus was then, it was no where near the scale we see now!).

I can’t tell you how many ‘databases’ I had on my desktop. I personally oversaw the requirements and design of databases to meet business problems. Getting someone assigned to develop a database was easy; we had people getting certified in the company left and right, all willing to help you out. I chartered my share of databases that truly shaved lead time in our product release lifecycle and we certainly made sharing (and yes, reporting!) easier. At the time I’m sure I could have told you how many days we shaved off of one process or another or how we saved cost, because the work we did we could track that stuff.

In my last year or so at Lotus/IBM (it’s been awhile, so give me some slack on exact timing!) I remember sitting in at a company meeting watching our executives demo and discuss a new acquisition that was going to revolutionize the next wave of collaboration for business. At the time I remember thinking – why would I want those pesky pop up messages from my colleagues on my computer screen when I was just trying to get work done?!! Working at a product development company you were always the product development team’s guinea pig – so of course we used Sametime before it was released to the marketplace. Yes, it was ‘cool’. But I never thought then that it would be such a “critical-can’t-live-without-it” business tool that it is for me today.

So why am I sharing this?

It always helps to feel passionate about what you do. And I guess when there’s passion it’s easy to put your all into it. It never feels like work if you love what you do.

So maybe this is all coming full circle for me. I get ‘collaboration’; it’s in my ‘blood’ so to speak. I worked at a company that built a whole market around this business problem. I worked at a company that valued ‘team work’ before collaboration became such a critical business skill. Or maybe I must have drunk the Kool-Aid early on.

I am jazzed to see the promise of a new generation of collaboration tools

We have fancy names now. Web 2.0, Enterprise 2.0. Social Media. Social Software. Whatever you want to call it, this new generation of tools finally will connect so many points together. I can find a person. I can find a document. I can find a community. And so on….

Yes, I’m working long hours – and yes, folks who know me too well apparently just expect this to be “par for the course” for me. And yes, I can still see the nightfall way too often over the front yard of my house from my home office window.

But really, I see my inability to keep a healthy work life balance recently as justifiable in my mind. We are on the verge of seeing two decades worth of ‘groupware’ promise really becoming a reality. And we are seeing a new generation of companies and products delivering on that initial promise.

Bringing people together – across geographies, across business units, across functional lines – have never been more important. And yes, never as much fun.

This is an exciting journey for me personally. I work for a Fortune 500 company who is making a bold move in this area. I am grateful that my hard work at making the business case, justifying the journey and planning the effort is paying off.